1. Who we are
This policy explains how Just Mushrooms (“Just Mushrooms”, “we”, “us”) collects, uses and protects your personal information when you visit justmushrooms.co, create an account, place an order or contact us. We are based at Shyamoli, Dhaka 1230, Bangladesh.
2. Information we collect
- Account details: name, email address, phone number and password (stored securely and never in plain text).
- Order details: delivery address, city, delivery zone, order contents, notes and order history.
- Payment information: your chosen payment method. We do not store card details or wallet PINs; any online payment is processed by our payment partner.
- Communications: messages you send through our contact, wholesale or community forms, and our replies.
- Technical data: IP address, browser and device information, collected automatically for security and site performance.
- Cookies and analytics: with your consent, we use cookies for analytics and marketing measurement. See our cookie policy.
3. How we use your information
- To process, deliver and communicate with you about your orders.
- To operate your account, including saved addresses and order history.
- To send transactional emails such as order confirmations and, if you opt in, marketing messages.
- To coordinate order handling within our team.
- To detect and prevent fraud, abuse and security incidents.
- To measure and improve our marketing, only where you have given cookie consent.
4. Who we share information with
We share personal information only with trusted service providers that help us run Just Mushrooms, under appropriate confidentiality obligations. These include providers of:
- database hosting and account authentication;
- transactional email delivery;
- internal messaging used by our operations team;
- payment processing, where an online payment method is used; and
- advertising measurement, only if you accept marketing cookies.
We do not sell your personal information. We may also disclose information where required by law.
5. Data retention
We keep your personal information for as long as needed to provide our services and meet legal and accounting obligations. In general, order and account records are retained for up to 24 months after your last activity, unless a longer period is required by law. If you delete your account, we remove your profile and login and retain only the order records we are required to keep, with the link to you removed where possible.
6. Your rights
- You can view and update your profile and saved addresses from your account page at any time.
- You can delete your account and personal data from your account page, subject to the retention described above.
- You can unsubscribe from marketing emails using the link in any message.
- You can decline non-essential cookies at any time.
- For any other request about your data, contact us at hello@justmushrooms.co.
7. Security
We use reasonable technical and organisational measures to protect your information, including encrypted connections, access controls and abuse protection on public forms. No system is completely secure, so we encourage you to use a strong, unique password.
8. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by the date at the top of this page.
9. Contact us
Questions about this policy or your data can be sent to hello@justmushrooms.co.